Data Retention Policy

• Account data --- kept while your account is active. Deleted or anonymised within 30 days after account closure.
• Uploaded content, projects, notes, decks --- kept while your account is active. On account deletion, purged within 30 days.
• AI conversation history --- retained to power the Academic Memory Engine while your account is active. You may clear specific memories from the Memory Engine at any time.
• Usage & telemetry logs --- retained for up to 24 months for security, abuse prevention and product improvement.
• Billing & tax records --- retained by Paddle.com and by us for up to 7 years to comply with tax and accounting laws in South Africa.
• Audit logs of pricing and administrative changes --- retained for up to 7 years.
• Policy acceptance records --- retained for the life of the account plus 7 years for legal defence.
• Support communications --- retained for up to 24 months after resolution.

You can ask us to delete your account and content by emailing arcn2027@gmail.com. We verify your identity, then purge personal data within 30 days, except where we are legally required to keep certain records (e.g. billing).

Deleted content may persist in encrypted backups for a short period before being overwritten in line with our backup rotation. It will not be restored to production and will be removed on the next backup cycle.

Where possible we anonymise rather than delete data used for aggregate analytics, so that individuals can no longer be identified.